At Elite Consulting, we strive to ensure that all our clients are satisfied with their educational purchases. However, we understand that certain circumstances may necessitate a refund or return. Our policy outlined below explains the conditions under which refunds and returns can be processed. Please review it carefully to understand your rights and our procedures.
1. Eligibility for Refund:
- Digital Product Failures: Refunds are available if the digital product fails to download or cannot be accessed due to technical issues beyond the customer’s control. Claims for such refunds must be made within 14 days of the original purchase date.
- Service Cancellations: If a scheduled digital workshop is canceled by Elite Consulting, registrants will automatically receive a full refund within 7 business days.
2. Non-Refundable Items:
- Accessed Content: Any digital products that have been accessed, downloaded, or viewed are generally not eligible for refunds. This includes any content that has been partially or fully consumed.
- Customized Programs: Any workshops or tutorials that have been customized or tailored specifically for an individual or organization cannot be refunded once the service has commenced.
3. Return of Physical Goods (If Applicable):
- Physical Materials: For any physical materials provided in conjunction with our services, such as books or equipment, returns must be initiated within 30 days of receipt. Items must be returned in their original condition and packaging.
- Return Shipping: Customers are responsible for the cost of return shipping. Refunds for physical goods will exclude shipping costs unless the return is due to a defect or error on our part.
4. Processing Refunds:
- Method of Refund: Refunds will be issued to the original method of payment unless otherwise specified or agreed upon.
- Refund Timing: Please allow up to 7 business days for your refund to be processed once the claim has been validated and approved.
5. Issues and Complaints:
- Contacting Support: If you encounter any issues with our products or services, or if you are dissatisfied for any reason, please contact our support team at support@eliteconsulting.com. We are committed to resolving issues quickly and to your satisfaction.
- Feedback: We encourage feedback on how we can improve our services and address customer concerns.
6. Changes to the Refund Policy:
- Policy Updates: We reserve the right to update or change our refund and return policy at any time. Such changes will be posted prominently on our website and will be effective immediately upon posting.